MONEY BACK GUARANTEE
Carts-us is committed to providing the highest quality products and customer service and is responsible for delivering orders to the customers. We give all our valued customers a 10 days money back guarantee .However, due to the nature of the products, which are controlled substances in many countries, there is a need for some guidelines to be followed.
The following are the cases where a customer can apply for a refund:
- Cancellation: If a customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.
- Non-Reception: If an order has not been received by the customer within 15 days of processing the payment, the customer can apply for a refund.However, the following non-reception causes will not be refunded:
- Customer changed his/her address.
- Customer provided a wrong address.
- The order arrived at the right address, but there was no one to claim it.
- The order arrived at the right address, but someone else claimed it.
- Ineffective products: We try our best to source top-notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:
- A clear picture of the lab tests report.
- A clear picture of the products.
- A clear picture of the package (Envelop, box etc.).
- Order number.
- Proof of Payment (Electronic or physical receipt)
Note: A refund may take up to 30 business days depending on the policies of the corresponding banks the customer uses.